Terms and Conditions

Effective from 2 September 2026 · version 1.0 · Issued by Ingredi Europa s.r.o., Company ID 28544668

1. General provisions

1.1 Scope. These Terms and Conditions govern the conclusion of contracts between us as the seller and you as the customer through the online store, and our and your rights and obligations arising from those contracts. They are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code.

1.2 Who we are. The online store is operated by:

1.3 Defined terms. These Terms use the following terms:

• 1.3.1 We means the seller, i.e. Ingredi Europa s.r.o., registered office Krajánkova 3176/2, 141 00 Praha 4, Company ID 28544668, zapsaná v obchodním rejstříku vedeném Městským soudem v Praze, oddíl C, vložka 149265.
• 1.3.2 You means the customer, i.e. the contracting party other than us, who may be either of the following:
  • 1.3.2.1 a consumer, i.e. a natural person not acting within their business activity or within the independent exercise of their profession,
  • 1.3.2.2 an entrepreneur, i.e. a natural or legal person acting within their business activity or within the independent exercise of their profession.
• 1.3.3 Online store means our web interface at https://www.ryzvox.com, where you can browse our offer and order goods from our range.
• 1.3.4 E-mail means electronic mail, through which you can reach us at info@ryzvox.com.
• 1.3.5 Phone means the number +420 608 663 085, through which you can reach us.
• 1.3.6 Contract means a purchase contract concluded between us and you through the online store.

1.4 Relation to the contract. These Terms form an integral part of every contract. Provisions agreed in the contract that differ from these Terms take precedence over them.

1.5 Relation to legislation. Rights and obligations not governed by these Terms or by the contract are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and, where the customer is a consumer, also Act No. 634/1992 Coll., on Consumer Protection. Mandatory consumer-protection provisions prevail over these Terms.

1.6 Severability. If any provision of these Terms or of the contract becomes invalid, ineffective or is to be disregarded, the validity of the remaining provisions is not affected.

1.7 International element. Where an international element is present, the legal relationship between us and you is governed by Czech law and Czech courts have jurisdiction over any disputes. If you are a consumer, this choice does not deprive you of the protection afforded by the mandatory provisions of the law of your country of habitual residence.

1.8 Language and archiving. Contracts are concluded in the Czech language; where these Terms are made available in another language, the Czech version prevails in the event of any discrepancy. We archive concluded contracts electronically, and you can access your contract through the online store or request a copy by e-mail.

1.9 Codes of conduct. We are not bound by any code of conduct in relation to you within the meaning of Section 1826(1)(e) of the Civil Code.

1.10 Cost of means of distance communication. Costs you incur when using means of distance communication in connection with concluding the contract (internet connection, telephone calls) are borne by you and do not differ from the standard rate of your provider.

1.11 Complaints. You may send us any complaint by e-mail to info@ryzvox.com or by phone at +420 608 663 085. We will handle it without undue delay. If the complaint cannot be resolved by agreement, a consumer may proceed under Article 8.

2. Goods, prices and discounts

2.1 Information about the goods. Information about the goods, including their main characteristics, is given with each item in the online store catalogue. Product images are illustrative; the description of the goods is decisive.

2.2 Prices. Prices are stated including value added tax and all related charges. Prices remain valid for as long as they are displayed in the online store. This does not preclude concluding a contract on individually negotiated terms.

2.3 Delivery costs. Unless expressly stated otherwise, the price of the goods does not include delivery costs. Current delivery costs are listed in Shipping and Payment and are always shown in the cart and in the order summary before you place a binding order.

2.4 Obvious pricing error. If an obvious technical error occurs on our side when stating the price of goods in the online store or during ordering, we are not obliged to supply the goods at that manifestly incorrect price. We will inform you of the error without undue delay and send an amended offer to your e-mail. The amended offer is deemed a new proposal, and the contract is then concluded only once you confirm acceptance to our e-mail.

2.5 Discounts and promotions. Unless stated otherwise, individual discounts and other benefits cannot be combined.

2.6 Lowest price information. When we discount goods, we also state, in accordance with Section 12a of the Consumer Protection Act, the lowest price at which we offered the goods during the 30 days before the discount was applied. For goods offered for less than 30 days, we state the lowest price since the offer began.

2.7 Discount codes and gift vouchers. Discount codes and gift vouchers may be redeemed under the agreed conditions or the conditions stated on them. Unless agreed otherwise, they cannot be exchanged for money and may be used only once.

2.8 Gifts and bonuses. Any gifts or bonuses provided under the contract are provided under a gift agreement. If you withdraw from the contract, you must also return the gift, because the gift agreement is accessory to the purchase contract.

3. Orders and conclusion of the contract

3.1 Ordering. You order goods by accepting our offer to conclude a contract, which is the display of the goods in the online store. Acceptance with an addition or deviation is not possible and is deemed a counter-offer on your part.

3.2 Order steps. You place an order by:

• 3.2.1 selecting the goods in the required quantity, quality and design and adding them to the cart,
• 3.2.2 choosing the delivery and payment method,
• 3.2.3 filling in your contact and delivery details,
• 3.2.4 confirming that you have read these Terms, and
• 3.2.5 submitting the order using the button labelled with wording that entails an obligation to pay.

3.3 Checking and correcting data. Before you submit a binding order, the online store lets you review and change the data you entered and detect and correct input errors. We treat the data in a submitted order as correct.

3.4 Order confirmation. We confirm receipt of your order and the conclusion of the contract to your e-mail address in a message containing:

• 3.4.1 confirmation of the contract and its content,
• 3.4.2 these Terms, which also contain the information we are required to provide.

3.5 Incomplete or incorrect order. If your order is incomplete or incorrect, we will ask you to complete it or notify you that the contract cannot be concluded.

3.6 Cancelling an order. You may cancel your order until the confirmation under Article 3.4 has been delivered to you, by e-mail to info@ryzvox.com or by phone at +420 608 663 085. This is without prejudice to your consumer right of withdrawal under Article 6.

3.7 Customer account. You may order with or without registration. When registering and ordering you must provide correct and truthful data and keep it up to date. Access to the account is protected by a password you must keep confidential; we are not liable for misuse of the account by a third party resulting from a breach of that duty. The account may not be available continuously, in particular due to necessary maintenance.

3.8 Changing or cancelling a concluded contract. A concluded contract cannot be unilaterally changed or cancelled; this is possible only by mutual agreement or where legislation or these Terms so provide.

3.9 Content of the purchase contract. Under the purchase contract we are obliged to deliver the ordered goods in the agreed manner, and you are obliged to take delivery and pay the total price.

3.10 Intellectual property in the goods. Where we supply goods protected by intellectual property rights (in particular trade marks, industrial designs and copyright works), you acquire only the right to use those goods for your own needs; you do not acquire the right to reproduce, modify or further commercially exploit them.

4. Payment terms

4.1 Payment methods. The total price can be paid using the methods listed in Shipping and Payment and at checkout. The methods available may differ depending on the destination country and the chosen delivery method.

4.2 Time for payment. You must pay the total price before delivery, on delivery, or later, depending on the agreed payment method. Where the total price is to be paid before delivery, you must pay it within 7 days of concluding the contract unless stated otherwise for the chosen payment method. We are not obliged to dispatch the goods before payment.

4.3 Moment of payment. For cashless payment, your obligation to pay the total price is fulfilled when the amount is credited to our bank account or to the account of the payment gateway provider.

4.4 Electronic tax documents. You agree that we will issue the invoice (tax document) electronically and send it to the e-mail address you gave when ordering.

4.5 Payment by credit. Where payment of the total price by credit or another financial product provided by a financial services provider is agreed, the terms of such financing are governed by your contract with that provider. We are not a party to that contract and are not responsible for its content.

5. Delivery terms

5.1 Delivery methods. The delivery methods available to you and their prices are listed in Shipping and Payment and at checkout.

5.2 Delivery restrictions. We deliver only to the selected countries listed during the ordering process.

5.3 Delivery time. The agreed delivery period runs from the conclusion of the contract, or, where the total price is payable before delivery, from its payment. If you are a consumer and no delivery period has been agreed, we will deliver the goods without undue delay and no later than 30 days after the contract is concluded.

5.4 Taking delivery. You must take delivery of the goods at the agreed time and place according to the chosen delivery method. Where the goods are delivered to a pickup point, you must collect them within the period notified to you by the carrier.

5.5 Repeated delivery. If, for reasons on your side, the goods must be delivered repeatedly or in a manner other than stated in the order, you must pay the costs of repeated delivery or of the other delivery method.

5.6 Identity check on delivery. Where the goods were paid for before delivery, we may make handover conditional on verifying the identity of the receiving person against an identity document.

5.7 Inspection of the parcel and transport damage. On receiving the goods from the carrier, check that the packaging is intact. If you find damage to the packaging indicating unauthorised entry into the parcel, you do not have to accept it. If the goods are delivered damaged, tell us without undue delay:

• 5.7.1 by e-mail to info@ryzvox.com, or
• 5.7.2 by phone at +420 608 663 085.

If you notice the damage while taking delivery, report it to the carrier as well and have a damage report drawn up. Without that report, a claim against the carrier may be harder to pursue; your rights against us are not affected.

5.8 Ownership and passing of risk. You become the owner of the goods upon taking delivery. If you are a consumer, the risk of damage also passes to you on taking delivery. If you fail to take delivery in breach of the contract, the risk passes at the moment you should have taken delivery.

5.9 Packaging. Unless agreed otherwise, the goods will be packed in a manner suitable for their preservation and protection.

6. Withdrawal from the contract

6.1 General. Withdrawal cancels the contract from the outset and the parties must return to each other everything provided under the cancelled contract.

6.2 Our right to withdraw. We may withdraw from a concluded contract at any time from the day it is concluded until you take delivery, on the grounds of:

• 6.2.1 the ordered goods being out of stock or their production or import having been discontinued,
• 6.2.2 failure to take delivery of the goods,
• 6.2.3 misuse of the ordering system of our online store,
• 6.2.4 incorrect data being given when ordering,
• 6.2.5 goods being ordered at a price significantly below the usual price where they were offered at that price due to a mistake or error in our online store,
• 6.2.6 other reasons worthy of special consideration.

If we withdraw, we will inform you without undue delay at the e-mail address given in the order and, within 14 days of that notice, refund all payments including delivery costs received from you under the contract.

6.3 Consumer's statutory right of withdrawal. If you are a consumer, you have a statutory right to withdraw from the purchase contract without giving a reason within 14 days of the day on which:

• 6.3.1 you take delivery of the goods,
• 6.3.2 you take delivery of the last item, where you ordered several items in one order that are delivered separately,
• 6.3.3 you take delivery of the last item or part of goods consisting of several items or parts,
• 6.3.4 you take delivery of the first delivery, where the contract provides for regular delivery of goods over an agreed period,
• 6.3.5 the contract is concluded, in the case of a contract other than a purchase contract.

Extended return period. Over and above the statutory period, we grant you a contractual right to withdraw from the purchase contract without giving a reason within 30 days running from the same moments. The same exceptions (Article 6.4), the same procedure (Articles 6.5 and 6.6) and the same rules on refunds and returning the goods (Articles 6.7 to 6.10) apply to this extended right. Your statutory rights are unaffected.

6.4 When withdrawal is not possible. You have no right of withdrawal in the case of contracts:

• 6.4.1 for goods made to your specifications or adapted to your needs,
• 6.4.2 for goods in sealed packaging which are unsuitable for return for health-protection or hygiene reasons once the packaging has been opened,
• 6.4.3 for goods that are perishable or have a short shelf life, and goods that, by their nature, were irreversibly mixed with other goods after delivery,
• 6.4.4 for goods or services whose price depends on fluctuations of the financial market beyond our control that may occur during the withdrawal period,
• 6.4.5 for services that have been fully performed,
• 6.4.6 for digital content not supplied on a tangible medium, under the conditions laid down by law,
• 6.4.7 in the other cases listed in Section 1837 of the Civil Code.

Ordinarily trying the goods out, including dry-fitting a bag or pack at home, does not trigger any of these exceptions.

6.5 How to withdraw. If you have the right to withdraw and wish to use it, you may do so by a unilateral statement delivered to us, in particular:

• 6.5.1 by completing the online withdrawal form in our online store,
• 6.5.2 by completing the model form in Annex 1 to these Terms and sending it by e-mail to info@ryzvox.com,
• 6.5.3 by any other unequivocal statement addressed to us.

We will acknowledge receipt of your withdrawal without undue delay.

6.6 Meeting the deadline. If you are a consumer, it is sufficient to send the withdrawal on the last day of the period.

6.7 Returning the goods. If you withdraw, you must return the goods at your own cost no later than 14 days after withdrawal, by sending or handing them over to the address stated in the Complaints Procedure or to another address we notify to you. You bear the cost of returning the goods, including where the goods cannot, by their nature, be returned by ordinary post.

6.8 Diminished value. During the withdrawal period you may handle the goods so as to acquaint yourself with their nature, characteristics and functioning — as you would when trying them in a shop. You are liable to us for any diminished value resulting from handling beyond that. We may unilaterally set off a claim for such loss against your claim for a refund; we will always inform you of the set-off and substantiate it.

6.9 Refund. If you withdraw as a consumer, we will refund all payments including delivery costs within 14 days of receiving your withdrawal, using the same means we received them. We will use different means only if you agree and it causes you no additional cost. If you chose a delivery method other than the cheapest one we offer, we refund delivery costs up to the amount of the cheapest method offered.

6.10 Withholding the refund. We are not obliged to refund you before you hand the goods over to us or prove that you have sent them back.

7. Defective performance and guarantee of quality

7.1 Conformity on receipt. We are liable to you for the goods being free of defects on receipt, in particular for their conforming to the agreed description, type and quantity as well as quality, functionality and other agreed characteristics, for their fitness for the purpose you require and we agreed to, and for their being supplied with the agreed accessories and instructions for use.

7.2 Period for notifying defects. If you are a consumer, you may notify us of a defect that appears within 2 years of receipt, or within 1 year of receipt for second-hand goods.

7.3 Presumption of pre-existing defect. If a defect appears within 1 year of receipt, the goods are presumed to have been defective on receipt, unless the nature of the goods or of the defect precludes this.

7.4 Your remedies. If the goods are defective, you have the right:

• 7.4.1 to have the defect removed free of charge, at your choice either by delivery of new goods free of defects or by repair; we may refuse the chosen method if it is impossible or disproportionately costly compared with the other,
• 7.4.2 to a reasonable discount from the purchase price or to withdraw from the contract, in particular if we refuse to remove the defect or fail to remove it in time, if the defect recurs, if it constitutes a material breach of contract, or if it is clear from our statement or the circumstances that it will not be removed within a reasonable time. You may not withdraw if the defect is insignificant.

7.5 The RYZVOX extended guarantee of quality. Over and above your statutory rights, we grant a voluntary guarantee of quality for 5 years from receipt of the goods, under which we guarantee that the goods will remain fit for their usual purpose for that period. The guarantee covers manufacturing defects and material failures in particular. This guarantee does not limit, replace or condition your statutory rights under Articles 7.1 to 7.4 — you may invoke any of them, and for 2 years from receipt the full statutory regime is always available to you. The scope, exclusions and procedure for invoking the guarantee are set out in the Complaints Procedure.

7.6 Complaints Procedure. The detailed rules on defective performance, the extended guarantee, how to make a claim, what it must contain and how it is handled are set out in the Complaints Procedure, which forms an integral part of these Terms.

7.7 Handling of claims. We will handle your claim, including removal of the defect, without undue delay and no later than 30 days from the day it is made, unless we agree a longer period with you. We will notify you of the outcome within that period.

7.8 Variations for entrepreneurs. If you are an entrepreneur, Articles 7.2, 7.3 and 7.7 apply only if expressly agreed; otherwise your rights from defective performance are governed by Section 2099 et seq. of the Civil Code. You must notify a defect without undue delay after you could have discovered it through a timely inspection and sufficient care.

8. Out-of-court dispute resolution (ADR)

8.1 Let us try to agree first. If something is not right, write to info@ryzvox.com or call +420 608 663 085. Most situations are resolved directly and faster than by any other route.

8.2 Body for out-of-court resolution of consumer disputes. If a consumer dispute arises between us and a consumer out of a purchase contract or a contract for the provision of services and it cannot be settled by mutual agreement, the consumer may submit a proposal for out-of-court resolution of that dispute to the designated body for out-of-court resolution of consumer disputes, which is:

8.3 Who may file and when. Only a consumer may file a proposal to open out-of-court dispute resolution, i.e. a natural person not acting within their business activity or the independent exercise of their profession. The proposal must be filed no later than 1 year from the day the consumer first asserted with us the right that is the subject of the dispute. A proposal cannot be filed if a court has already ruled on the matter, an arbitration award has been issued, an agreement has been reached in out-of-court proceedings, or such proceedings have already been opened.

8.4 Procedure and costs. Out-of-court resolution is free of charge for the consumer (who bears only their own costs) and is based on finding a mutually acceptable agreement; the Czech Trade Inspection Authority has no power to decide the matter bindingly. The proposal is best filed through the online form available on the website in Article 8.2 and must contain in particular details of the parties, a description of the decisive facts, the proposed solution, and evidence that the consumer attempted to resolve the dispute with us directly. We undertake to provide the Authority with the cooperation needed for the proceedings to run effectively.

8.5 Cross-border disputes. For a dispute with a cross-border element within the European Union, a consumer may also turn to the European Consumer Centre Czech Republic:

8.6 ODR platform. The European Online Dispute Resolution (ODR) platform referred to in older terms and conditions ceased operation on 20 July 2025 and can no longer be used. Please use the route in Article 8.2, or Article 8.5, instead.

8.7 Court proceedings. Using out-of-court dispute resolution is voluntary and does not deprive you of the right to bring your claim before a court.

8.8 Supervisory authorities. Our activity is supervised by Czech state authorities, which may be approached in accordance with the legislation governing their powers:

• 8.8.1 the Czech Trade Inspection Authority — supervision of compliance with Act No. 634/1992 Coll., on Consumer Protection (coi.gov.cz),
• 8.8.2 trade licensing offices — trade licensing supervision,
• 8.8.3 the Office for Personal Data Protection — supervision of personal data processing (uoou.gov.cz).

9. Personal data

9.1 Processing of personal data. We process your personal data to the extent and on the conditions described in the Privacy Policy, where you will also find information about your rights and how to exercise them with us.

9.2 Cookies. The online store uses cookies. You can change their scope and your consent at any time in the cookie settings in the online store; details are also in the Privacy Policy.

10. Other provisions

10.1 Take-back of used goods and packaging. In accordance with the legislation on take-back schemes, when buying certain types of goods you may hand over comparable used goods to us free of charge. Ask us about the procedure at info@ryzvox.com.

10.2 Rights to the content of the online store. All rights to the online store, in particular copyright in its content including page layout, photographs, videos, graphics, trade marks and logo, belong to us or our licensors. Copying, modifying or otherwise using the online store or any part of it without our consent is prohibited.

10.3 Use of the online store. When using the online store you must not employ procedures that could adversely affect its operation, nor carry out activity aimed at unauthorised interference with its software or at using it contrary to its purpose.

10.4 Availability of the online store. We are not liable for errors caused by third-party interference with the online store or by its use contrary to its purpose. The online store may not be available continuously, in particular due to necessary maintenance.

10.5 Correspondence. We may deliver all written correspondence to each other by electronic mail. You write to us at info@ryzvox.com; we write to the e-mail address given in your order or customer account.

10.6 Change of circumstances. You assume the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code. This provision does not apply if you are a consumer.

10.7 Assignment. You may assign your receivables against us to a third party only with our prior written consent. This does not apply if you are a consumer.

11. Final provisions

11.1 Amendments. We may amend or supplement these Terms. For a contract already concluded, the version effective on the day of its conclusion always applies; amendments do not affect rights and obligations arising while the previous version was effective. We will send you a previous version on request at info@ryzvox.com.

11.2 Effect. These Terms take effect on 2 September 2026.

11.3 Annexes. Annex 1 — model withdrawal form — and the Complaints Procedure form an integral part of these Terms.

Annex 1 — Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract. The online withdrawal form is more convenient.

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