Shipping policy
Free shipping: on orders over 1 000 Kč in the Czech Republic and over €199 in the rest of the EU. Delivery takes 1–2 business days in the Czech Republic and 2–5 business days elsewhere in the EU (Greece 6–8).
Where we ship and what it costs
Orders ship from our warehouse in the Czech Republic. The shipping price depends on the destination country; you see the exact amount at checkout once you enter your address, before you pay.
Czech Republic
- PPL – home delivery: 99 Kč
- PPL – pickup point: 79 Kč
- Zásilkovna – home delivery: 99 Kč
- Zásilkovna – pickup point: 79 Kč
Free shipping on orders over 1 000 Kč.
Slovakia
- Packeta – home delivery: €4.99
- Packeta – pickup point: €3.99
- PPL – home delivery: €4.99
- PPL – pickup point: €3.99
Free shipping on orders over €199.
Poland
- Packeta – home delivery: €6.99
- Packeta – pickup point: €5.99
- PPL – home delivery: €6.99
- PPL – pickup point: €5.99
Free shipping on orders over €199.
Germany
- PPL – home delivery: €12.99
Free shipping on orders over €199.
Austria, Bulgaria, Croatia, Greece, Hungary, Italy, Latvia, Lithuania, Portugal, Romania, Slovenia, Spain
- Packeta – home delivery: €12.99
Free shipping on orders over €199.
Belgium, Estonia, France, Monaco, Netherlands
- Packeta – home delivery: €14.99
Free shipping on orders over €199.
Denmark, Finland, Ireland, Luxembourg, Sweden
- Packeta – home delivery: €19.99
Free shipping on orders over €199.
Choosing a pickup point
If you choose pickup-point delivery (Zásilkovna, Packeta or PPL ParcelShop), you pick the exact branch right after completing your order – a map opens on the confirmation page. We hand the parcel to the carrier once your pickup point is confirmed.
Dispatch, delivery and tracking
We ship everything from our own warehouse in the Czech Republic. Delivery times count from the moment the parcel is handed to the carrier; you get an e-mail with a tracking link when it ships. Every shipment is tracked door to door.
Payment
Payment runs through the secure Shopify checkout. The payment methods available for your country are always listed in the final step of the order.
Taking delivery and transport damage
The binding rules on delivery periods, taking delivery, transport damage and the passing of risk are set out in Article 5 of our Terms and Conditions. If something arrives damaged or faulty, follow our Complaints Procedure or contact us at info@ryzvox.com.
Seller: Ingredi Europa s.r.o., Krajánkova 3176/2, 141 00 Prague 4, Czech Republic, company ID 28544668.